Customer Commitment

Customer Commitment

OUR COMMITMENT TO YOU, OUR CUSTOMER

At Sumter Coatings, we realize our long-term success is totally dependent upon our customers’ satisfaction with the coatings we produce and the service we provide. We recognize each customer is unique, requiring an individual approach to fulfilling a specific need.

We are proud of the personalized service we offer. From the time your call is answered by a live person (no automated answering system), to the moment our product is delivered, our commitment is to ensure you receive the best customer care possible.

We will assign a knowledgeable sales person to your account. You will always have a name and a telephone number for a person who is familiar with your unique needs.

Customer Commitment

We have a state-of-the art record keeping system that allows us to process your reorders hassle free. 

We want our business to be an extension of your business. We look forward to becoming your business partner.

As for our planet, we are committed to doing our part in providing a safe and healthy environment for future generations.  We will approach the manufacture and sale of our coatings in a responsible manner, meeting or exceeding regulated limits as set forth for Hazardous Air Pollutants, Toxic Air Pollutants and Volatile Organic Compounds.

LABORATORY CAPABILITIES

  • Modern research and development laboratory staffed with experienced chemists and technicians.
  • Open and responsive communication to our customers.
  • Flexibility in our product design to meet specific customers’ needs.
  • Formulations available to meet the various regulatory requirements in the market place.
  • Quick turnaround for special colors.
  • Strict QC Testing
  • Certificates of Analysis

Customer Commitment

Customer Commitment

Click here to Request More Information Online
or call us today at 1.888.471.3400